Meaningful Data

AT 11VR10 (‘ELEVEN OVER TEN’) WE PROVIDE GUEST EXPERIENCE EVALUATIONS FOR LUXURY AND BOUTIQUE HOSPITALITY ESTABLISHMENTS ACROSS THE UK

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We serve luxury and boutique hotels, resorts and fine dining establishments with guest experience evaluations. Our curated, diverse and in-person team conduct thorough and anonymous visits and deliver insight rich reports considerate of size, location and style. And with our proprietary framework of over 1,000 assessment touch points for hotels and 750 for restaurants, our evaluations go far beyond checklists. They deliver balanced intelligence that blends data-driven compliance with the emotional nuance of the real guest experience. Presented in reports that are clear, easy to read and thoughtfully structured for clarity.

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By design, we provide a simplified and intentional service. Our sole focus is on capturing authentic guest experiences and delivering comprehensive evaluation reports that surpass the industry standard, are easy to schedule and effortless to interpret. Reports designed to complement internal efforts, support external data agencies or to simply empower teams to manage results in a way that aligns with their leadership style and operational priorities.

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Our approach is discreet, confidential and grounded in a quality-over-quantity philosophy. A refined service ideal for hospitality teams who value autonomy, flexibility and a partner who understands their brand standards, guest expectations and way of working.

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