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HOTELS AND RESORTS

Guest Host Questionnaire

Welcome to our Guest Host service questionnaire, the first step in arranging an evaluation with us.

 

Completing this form enables us to prepare your first personalised service proposal, which you’ll have the opportunity to review and refine before confirming your evaluation. Your proposal will be emailed to you shortly after submission. For ease, we recommend having your Special Requests document to hand and please feel free to contact your dedicated concierge at any stage with any questions.

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ESTABLISHMENT DETAILS

How would you describe the host establishment?

THE SERVICE

1) Which service would you like to book?
2) Are you looking to book right away, or schedule for a future date?
3) Would you like to book this service on a subscription basis?

Exclusive discounts available. For more information, contact@11vr10.com.

4) How many reports would you like to book?

This is in regards to one 56 day timeframe. Alternatively, for ongoing reports return to 2). For more information, contact@11vr10.com.

SPECIAL REQUESTS

Special Requests are additional checks that can be seamlessly incorporated into your guest evaluation. Special requests offer a valuable opportunity to assess staff attentiveness, efficiency and overall service excellence. Or add focus to an area of concern, curiosity or development.


Please use our Special Requests document when answering the following questions. To request access to this document, contact@11vr10.com.

5) How many special requests would you like your guest to access?

While popular, including special requests is optional and not required.

6) Room service is a popular special request! Would you like your guest to evaluate room service?
7) Would you like to randomise any special requests by offering your guest the choice?

Guests may only access special requests from the options provided in the Special Requests document.


OTHER DETAILS

9) How many nights stay would you like your guest to evaluate?
10) Would you like your guest to book a specific room, suite or size?
11) Would you like your guests to book through a designated promotion or tailored reservation package?
12) Are there any specific areas of the hotel, guest room or concierge service that you would like the guest to comment on in greater detail?

This written note is in addition to the evaluation results and is a personalised statement provided by the guest, offering focused insight on a particular area of interest or concern. It is available as a complimentary add-on and upon request.

13) Would you like this brief expedited?

THE BUDGET

The budget for your proposal will be discussed and documented in the next stage.


Message

Please use this section to share any additional information or priorities not covered above. We will carefully consider all your input when preparing your proposal.


THAT'S IT!

Upon submission, a dedicated team member will be assigned to initiate your personalised proposal. Please keep an eye on your inbox, as we may require additional details or budget confirmations to move forward.


Rest assured, if any details are incomplete or need adjustments, your proposal can be revised as often as necessary. Our team will be available to assist with amendments and answer any questions throughout the process.


We aim to respond to all submissions and enquiries within three working days.


Please send any questions to, contact@11vr10.com.


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