AT 11VR10 WE PROVIDE DISCREET SECRET STAY AND FINE DINING EVALUATIONS FOR LUXURY AND BOUTIQUE HOSPITALITY ESTABLISHMENTS ACROSS THE UK

In today’s competitive market every guest experience defines your brand and when every detail matters, so does how it’s measured.

We serve luxury and boutique hotels, resorts and fine dining establishments with guest experience evaluations. Our diverse, in-person team of experts conduct thorough and anonymous visits and deliver insight rich reports considerate of your size, location and style. And with our proprietary framework of over 1,000 assessment touch points for hotels and 750 for restaurants, our evaluations go far beyond checklists. They deliver balanced intelligence that blends data-driven compliance with the emotional nuance of the real guest experience.

By design, we offer a simplified and intentional service. Rather than providing training, management consultancy or complex data analysis, our sole focus is on capturing authentic guest experiences and delivering comprehensive evaluation reports that are easy to schedule and effortless to interpret. Reports designed to complement internal efforts, support external data agencies or to simply empower your team to manage results in a way that aligns with your leadership style and operational priorities.

Our approach is discreet, confidential and grounded in a quality-over-quantity philosophy. A refined service ideal for hospitality teams who value autonomy, flexibility and a partner who understands their brand standards, guest expectations and way of working.

To get started visit our contact us page or email us at contact@11VR10.com.